Fraktpolicy

Shipping Policy

Last Updated: September 8, 2026

At Katherineez, we aim to make every order’s journey from our store to your doorstep as smooth as possible. We use DHL for shipping and provide tracking whenever available.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing may take slightly longer during holidays, promotional periods, or periods of unusually high order volume.

Once your order leaves our facility, you will receive a shipping confirmation with tracking information.

Shipping with DHL

All shipments are handled through DHL. Delivery times depend on your destination and may be affected by customs procedures, local delivery services, weather, or other circumstances beyond our control.

Delivery estimates provided during checkout are estimates only and are not guaranteed.

Tracking Your Shipment

Once your order has been dispatched, use the tracking number provided in your shipping confirmation to check its progress.

Tracking information may take a little time to update after DHL receives your package.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees required by the destination country.

These charges, if applicable, are the responsibility of the customer. Katherineez does not control customs charges or processing times.

Shipping Address

Please carefully review your shipping information before placing your order.

If you discover an incorrect address after ordering, contact us as quickly as possible. We will do our best to assist, but we cannot guarantee changes once the package has been processed or shipped.

Delayed or Missing Orders

Occasional delays can occur because of customs clearance, weather, transportation disruptions, or local delivery issues.

If your package has not arrived within the expected timeframe, please contact us with your order number and tracking information so we can help investigate.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible. We recommend keeping the original packaging and taking clear photographs of both the package and the damaged item, as these may be required when investigating the shipment.

Delivery Confirmation

Once DHL's tracking system confirms that an order has been delivered, the shipment is considered delivered to the address provided at checkout.

If your tracking shows "delivered" but you cannot locate the package, please contact us promptly so the matter can be investigated.

Circumstances Beyond Our Control

Katherineez is not responsible for shipping delays caused by events outside our reasonable control, including customs delays, severe weather, transportation interruptions, incorrect address information, or local carrier disruptions.